2016 has been a successful year for family business Dukes Bailiffs Limited, which is now set to double the size of its Stone headquarters, creating around 30 new jobs.
Established in 1993 by Colin Naylor, Dukes is an enforcement company that provides debt collection, enforcement and tracing services for the public and private sector, in England and Wales.
The business is run by Colin, the founder and managing director, his wife Elaine, finance director, and most recently daughters Sarah (legal and compliance manager) and Laura (marketing manager) and they employ 50 staff.
Colin Naylor said: “As a family run business we don’t answer to shareholders, meaning we can make quick decisions and provide tailored services, which benefits all of our clients.
“We set standards. We were the first and remain the only business in our sector to offer a dedicated website for customers informing them of ways to pay, explaining our charges, providing money management tips and welfare advice.
“We were also the first to offer LiveChat. This is a free platform used by customers to discuss accounts, seek advice or make payment. On average, we handle around 30 chats per day.
“In October we launched our own reporting suite, Certus. This is a bespoke management system that gives our clients control of their own data. It provides instant access, in-depth statistics, live analysis, and at a glance information through digital dashboards, tables and graphs.
“This user-friendly system is free of charge to our clients and is proven to reduce their administration time and costs.”
The company’s commitment to their clients and customers and their drive to become a leading provider in ethical enforcement, has led to financial and physical growth for the company. This has resulted in a recent diversification in the services provided, to now include collection for Utility Companies as well as High Court Enforcement.
In the last year, the business increased its turnover by 34 per cent, largely due to an increase in the number of contracts secured from the public and private sectors.
Colin added: “We’ve had an influx of instructions for traveller evictions and collection of outstanding arrears, and we’ve recently won a contract from Northumbrian Water Business Group.”
The company is set to grow further in 2017 with an increase in staff and contracts. Dukes is also set to launch its new look website, and is in the process of creating a platform to allow customer to access their information online, check their outstanding balance and see what payments have been received.
With planning permission approved for a new extension recruitment for the new jobs created will begin in February 2017. Sarah commented: “Dukes are accredited with Investors in People Gold status. We’re committed to developing our staff and creating an exciting, safe and supportive place to work.”
Dukes Bailiffs is entering the Growth and Small Business Categories in The Sentinel Business Awards 2017.
Anyone interested in finding out more about Dukes Bailiffs can visit www.dukeslimited.co.uk